Customer Service

Hours of Operation:

8am - 5pm EST
Monday - Friday

Phone Number:
1-866-906-8673

Email:

support@dollhousesstore.com

Returns & Exchanges

Your satisfaction is our top priority. We sell only the finest quality products from reputable manufacturers, so we rarely have problems with any of our products. But if your item is damaged or defective in some way, we'll make sure you're taken care of, as follows:

Defective Item - Most of our products are backed by a manufacturer's warranty. If your item has a defect, please contact us within 3 business days of receiving the item and we will assist you.

Damaged Item – If your product was damaged during shipping, contact us and we'll help you get the replacement parts you need or arrange for total replacement of the product at no cost to you.

Returns – If there's nothing wrong with the product and you simply want to return it, we do accept returns within 30 days of the date you received the product. For return instructions and additional details, contact us.
 
DO NOT:
Contact the manufacturer directly
Return the item without receiving an RA # from dollhousesstore.com and instructions on how to do so
Discard any original packaging or paperwork that came with your item
Wait longer than 3 business days of receipt of your item to contact us about an issue
 
*  Please note:  Returns cannot be accepted on merchandise after it has been used or altered in any way, if it is returned without prior authorization or notice and an RA# from dollhousesstore.com or if it is past 3 business days of receipt of your item.